Indiquez-nous le code erreur ou le problème rencontré
pour obtenir un diagnostic ou un devis de réparation.
Codes erreur les plus fréquents
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW
Code Erreur 10 ou Erreur mémoire consommable 
Code Erreur 13.xx ou Bourrage papier
Code Erreur 49
Code Erreur 50 ou Erreur Station fusion ou Remplacer kit de maintenance
Problèmes les plus fréquemment rencontrés
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW
Tableau de tous les codes erreurs
Imprimante HP LaserJet Pro 400 MFP M475, M475DN, M475DW
- code :
10.100X
- affichage :
NOOSCREEN
- description :
Supply Memory Error A specific toner cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
- remede :
Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge. If the problem is not solved, replace the cartridge.
- code :
13.0000
- affichage :
NOOSCREEN
- description :
Paper jam
- remede :
- code :
20.0000
- affichage :
NOOSCREEN
- description :
Memory out
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, break the job into smaller jobs that contain fewer pages. If the error persists, update the firmware. NOTE: For memory-card models, adding memory to the DIMM slot might help solve this problem.
- code :
21.0000
- affichage :
NOOSCREEN
- description :
Page misfeed or mispick
- remede :
- code :
41.2000
- affichage :
NOOSCREEN
- description :
Beam detect malfunction
- remede :
- code :
41.3000
- affichage :
NOOSCREEN
- description :
Unexpected size
- remede :
- code :
49
- affichage :
NOOSCREEN
- description :
The product has experienced an internal embedded software error. Under most conditions, the product automatically restarts.
- remede :
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
- code :
50.1000
- affichage :
NOOSCREEN
- description :
Low fuser temperature error
- remede :
- code :
50.2000
- affichage :
NOOSCREEN
- description :
Slow fuser error
- remede :
- code :
50.3000
- affichage :
NOOSCREEN
- description :
High fuser temperature error
- remede :
- code :
50.4000
- affichage :
NOOSCREEN
- description :
Fuser drive circuit error
- remede :
- code :
50.7000
- affichage :
NOOSCREEN
- description :
Fuser open error
- remede :
- code :
50.8000
- affichage :
NOOSCREEN
- description :
Low sub-thermistor fuser error
- remede :
- code :
50.9000
- affichage :
NOOSCREEN
- description :
High sub-thermistor fuser error
- remede :
- code :
50.x
- affichage :
NOOSCREEN
- description :
Fuser Error The product has experienced an internal hardware error.
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. If a surge protector is being used, remove it. Connect the product directly into the wall socket. 3. Turn on the power and wait for the product to initialize.
- code :
51.2000
- affichage :
NOOSCREEN
- description :
Black scanner laser error (inline devices only)
- remede :
- code :
51.2100
- affichage :
NOOSCREEN
- description :
Cyan scanner laser error (inline devices only)
- remede :
- code :
51.2200
- affichage :
NOOSCREEN
- description :
Magenta scanner laser error (inline devices only)
- remede :
- code :
51.2300
- affichage :
NOOSCREEN
- description :
Yellow scanner laser error (inline devices only)
- remede :
- code :
52
- affichage :
NOOSCREEN
- description :
Scanner Error The product has experienced an internal hardware error.
- remede :
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
- code :
54.0100
- affichage :
NOOSCREEN
- description :
Environmental sensor error
- remede :
Verify that the DC controller connectors are firmly connected. If the error persists, replace the temperature/humidity sensor. If the error persists, replace the DC controller.
- code :
54.0600
- affichage :
NOOSCREEN
- description :
Density sensor error
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1100
- affichage :
NOOSCREEN
- description :
Black density out of range
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1101
- affichage :
NOOSCREEN
- description :
Cyan density out of range
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1102
- affichage :
NOOSCREEN
- description :
Magenta density out of range
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1103
- affichage :
NOOSCREEN
- description :
Yellow density out of range
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1200
- affichage :
NOOSCREEN
- description :
Black density measurement abnormality
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1201
- affichage :
NOOSCREEN
- description :
Cyan density measurement abnormality
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1202
- affichage :
NOOSCREEN
- description :
Magenta density measurement abnormality
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1203
- affichage :
NOOSCREEN
- description :
Yellow density measurement abnormality
- remede :
Verify that the cables between the DC controller and the ITB are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the DC controller.
- code :
54.1400
- affichage :
NOOSCREEN
- description :
Color plane registration sensor error (inline devices only)
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
- code :
54.1500
- affichage :
NOOSCREEN
- description :
Yellow toner level sensor error
- remede :
- code :
54.1501
- affichage :
NOOSCREEN
- description :
Cyan CPR pattern cannot be read
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
- code :
54.1502
- affichage :
NOOSCREEN
- description :
Magenta CPR pattern cannot be read
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
- code :
54.1503
- affichage :
NOOSCREEN
- description :
Yellow CPR pattern cannot be read
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
- code :
54.1599
- affichage :
NOOSCREEN
- description :
Black CPR pattern cannot be read
- remede :
1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, verify that the cables between the color misregistration sensor and the DC controller are firmly connected. If the error persists, replace the color misregistration sensor. If the error persists, replace the ITB. If the error persists, replace the toner cartridge tray. If the error persists, replace the DC controller.
- code :
54.1600
- affichage :
NOOSCREEN
- description :
Magenta toner level sensor error
- remede :
- code :
54.1700
- affichage :
NOOSCREEN
- description :
Cyan toner level sensor error
- remede :
- code :
54.1800
- affichage :
NOOSCREEN
- description :
Black toner level sensor error
- remede :
- code :
54.1900
- affichage :
NOOSCREEN
- description :
Bad top-of-page (TOP) sensor
- remede :
- code :
54.2100
- affichage :
NOOSCREEN
- description :
Beam detect (BD) error
- remede :
If the error persists, replace the DC controller. If the error persists, replace the product.
- code :
54.2500
- affichage :
NOOSCREEN
- description :
Top-of-page sensor error
- remede :
Verify that the DC controller connectors are firmly connected. If the error persists, replace the DC controller.
- code :
55.0000
- affichage :
NOOSCREEN
- description :
Engine internal communication error
- remede :
- code :
55.0601
- affichage :
NOOSCREEN
- description :
DC controller NVRAM data error
- remede :
- code :
55.0602
- affichage :
NOOSCREEN
- description :
DC controller NVRAM access error
- remede :
- code :
55.1000
- affichage :
NOOSCREEN
- description :
DC controller memory error
- remede :
- code :
57
- affichage :
NOOSCREEN
- description :
Fan Error The product has experienced a problem with its internal fan.
- remede :
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize.
- code :
57.0100
- affichage :
NOOSCREEN
- description :
Fan motor error
- remede :
- code :
57.0200
- affichage :
NOOSCREEN
- description :
Fan error
- remede :
- code :
59.0160
- affichage :
NOOSCREEN
- description :
ITB or main motor rotation error (59.A0)
- remede :
- code :
59.0192
- affichage :
NOOSCREEN
- description :
Developer motor rotation error (59.C0)
- remede :
- code :
59.0240
- affichage :
NOOSCREEN
- description :
Transfer alienation failure (59.F0)
- remede :
- code :
59.3000
- affichage :
NOOSCREEN
- description :
Fuser motor startup error
- remede :
- code :
59.4000
- affichage :
NOOSCREEN
- description :
Fuser motor error
- remede :
- code :
59.5000
- affichage :
NOOSCREEN
- description :
Image drum motor startup error - black
- remede :
- code :
59.5300
- affichage :
NOOSCREEN
- description :
Image drum motor startup error - yellow
- remede :
- code :
59.6000
- affichage :
NOOSCREEN
- description :
Image drum motor rotation error - black
- remede :
- code :
59.6300
- affichage :
NOOSCREEN
- description :
Image drum motor rotation error - yellow
- remede :
- code :
59.7000
- affichage :
NOOSCREEN
- description :
Black developer motor startup error
- remede :
- code :
59.7300
- affichage :
NOOSCREEN
- description :
Yellow developer motor startup error
- remede :
- code :
59.8000
- affichage :
NOOSCREEN
- description :
Black developer motor rotation error
- remede :
- code :
59.8300
- affichage :
NOOSCREEN
- description :
Yellow developer motor rotation error
- remede :
- code :
59.9000
- affichage :
NOOSCREEN
- description :
ITB motor start error
- remede :
- code :
79
- affichage :
NOOSCREEN
- description :
The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
- remede :
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the power switch to turn the product on.
